Only reason I gave 1 star is because you can’t give 0 !
I will NEVER use this place again. –Cindy S
Terrible service. Took 2 of our dogs there and ended up waiting several hours before someone finally came in to do an exam that took less than 3 minutes; we were the only ones even there at the time. Ended up having to bring our dogs back (had no other option) and was basically told to pay their astronomical fees upfront, put both dogs down, or leave because they were “causing a scene” (crying in extreme amounts of pain). Do NOT take your pets here! –Melanie C
Not very helpful over the phone. Wanted $90 just to look at my dog. –Kimberly B
Not sure what to think. Did not seem very compassionate and appeared to be in a hurry while waiting for us to make tough decisions. I’m sure they see this everyday, but each patient is very special. Our dog was perfectly fine then became lethargic all of a sudden . Was referred here. Passed away while we were there. All they could tell us was it was a toxin. Told us it would run about $1500 to test and would not be conclusive. So we really do not know what caused his sudden death.They wouldn’t even let us go back and be with him because of other patients. –Jourden J
Please consider another option before stepping into this place. They charge a $95 upfront fee so be prepared. Our dog had blood in his stool and we were very worried. Luckily we decided against the doctors $2000+ healthcare plan and bought some $9 acid reducer at Walmart for our puppy and fed him some ID digestive health wet food and made sure he drank it water. Our puppy is back to normal and just needed to pass some dirt! Unless your dog is on the verge of dying I would wait out until a normal vet opens even on the weekend. Besides the sketchy business practices the vet and vet techs were really nice. I hope you never have to come here. –Jourden
Before giving this review, I attempted to reach out to the practice manager to discuss my concern in a private way to professionally express my concern/ My call was never returned, so I am sharing my experience so others may be aware of their options for seeking emergency care for their pets. My cat got in to a toxin at about 5:30am. I made the decision to drive him 40 minutes away to VERC instead of waiting for my primary veterinary office to open at 7:00am. I wanted my cat to be treated ASAP to prevent any permanent damage to his organs or death. I arrived and the staff immediately took him to the back to triage while I completed paperwork and created a case ID with the ASPCA poison for consulting purposes. Around 6:30am the veterinarian on staff came in to the exam room and discussed his need for continuous hospitalization for 48 hours. I asked that he be started on treatment ASAP and I would transfer later so he could go ahead and have treatment started- instead of delaying any treatment due to commute and triage times that would have further delayed it if I were to transfer. At this time the treatments completed were the triage exam and medications administered to induce vomiting- I was informed he did NOT vomit. I called at 8:00am to get an update and ask that they go ahead and send records to my primary vet as I was going to transfer him before noon. I was informed that they did NOT have anything to send as NOTHING HAD BEEN STARTED. They did not get baseline bloodwork OR start on IV fluids- these treatments were stressed to me by the veterinarian on staff and ASPCA poison control veterinarian as critical to start his treatment. The toxin he got in to was guaranteed to cause death or permanent organ damage if not treated in a timely manner. At this time I made the decision to go pick him up to transfer him to him his primary vet in Navarre so that treatment would be administered accordingly to save his life. At about 10:00am (check out time, commute time, and triage at primary vet) is when these life saving treatments were finally started on my cat in Navarre. His baseline bloodwork was already showing signs of acute organ injury from the toxin. It is sad to reflect and realize my cat would have been treated in a quicker fashion if I had waited for my primary to vet open at 7:00am (as compared to me acting as I should have and seek medical treatment ASAP). I am out $200.00 for an emergency exam and medications that 1. was not really an emergency as the staff did not act in an “emergency” manner and 2. medications given did not induce vomiting (only altered his behavior which made it difficult for my primary vet to access his mentation- important for evaluating if the toxins were already affecting him). When asked why treatment had not been started I was informed that another emergency had come in and they decided to treat that patient first. I understand my cat was stable at that time- however in about 2 more hours he was not going to be stable anymore if treatment continued to be delayed. You cannot have a veterinary clinic open for 24 hours and call it an emergency animal hospital if you are not going to staff it accordingly to your intake needs or treat animals in emergency situations. I did a give 2 star review (as compared to 1) because the staff were friendly, knowledgeable, and the facility was clean. –Nikki B
Not sure what to think. Did not seem very compassionate and appeared to be in a hurry while waiting for us to make tough decisions. I’m sure they see this everyday, but each patient is very special. Our dog was perfectly fine then became lethargic all of a sudden . Was referred here. Passed away while we were there. All they could tell us was it was a toxin. Told us it would run about $1500 to test and would not be conclusive. So we really do not know what caused his sudden death.They wouldn’t even let us go back and be with him because of other patients. -Sandy J