I’m not even going into details. Read your reviews on Google. Whoever owns and runs this place should be truly ashamed of themselves. May whatever you believe in have mercy on your soul when you’re to answer for the things you’ve done. –Justin C
Hideous experience. “Dr” Navarro was rude and disrespectful at a time when we were making difficult decisions, and also mourning. Please allow owners to ask valid questions without interrupting them, especially not gesturing your hand towards an owner to silence them. Even came in the room giving us news of the wrong dog – not an impressive start to a visit. Furthermore, she couldn’t even operate her equipment to fully show us a visual on an MRI of what was wrong with our dog. So, just take her word for it and euthanize the dog?? After she gave us the bad news, she even tried to re-enter the room by pushing our dog with the door she was using to enter. I had to ask her to go around and use the opposite door so our dog could rest as we said our goodbyes. Don’t vet schools teach compassion and bedside manner? Wish our area had another after-hours emergency vet. Sad. –Luis A
This is absolutely the worst experience with a veterinary clinic. I am a doctor and I am appalled at the care given. All they are after is the money. A first time and last time user. Tried to get 1400.00 dollars for overnight stay and fluids. Avoid –RHW
I wish Pensacola had another facility for emergency care. Our pets deserve better. They did nothing for my dog and charged plenty. My dog also ended up with lots of fleas from being there. I really hope someone comes into that office and cleans house, makes the changes to put the animals FIRST. –Mary W
This place does not even deserve 1 star. Most awful vet clinic I have seen in 40 years of moving around the country. Service is terrible and prices are higher than I have seen anywhere in the world. This place seems to be a sales driven scam. It is all about selling you and not about caring for the animal. Anyplace that will bandage over a dirty wound should not even be in business and this is that place. Steer clear of them! –C B
Absolutely terrible experience. Came in with my dog looking like death. They didn’t do any tests, but diagnosed her as being poisoned and immediately wanted to hospitalized her and charge me $1,000 without actually knowing what was wrong. In fact, they refused to do anything for her until they got my money. They neglected to mention that they have a promise to pay offer until they realized that we weren’t getting approved for any loans. They left my dog in her vomit for an hour and a half until I cleaned her and the vomit up and when they were taking her out of the room they dragged her across the floor by the leash wrapped around her neck and hit her with a door. Absolutely unacceptable behavior and I’m pretty sure it falls under malpractice and animal abuse. The only reason I even gave them a star is because I had to to leave this review –Laura R
My husband just brought in a female dog with a broken leg and bleeding everywhere (he found the dog on the street looks like she was attacked by another dog) after spending more then 2 HOURS locked in a room… he was told by the main doctor there that they had animals dying in the back and didn’t have time for things of such matters! He was also threatened with police being called… they had the dog in the back for 2 hours and didn’t even clean or bandage any of her wounds! She’s scared & in pain! She will be going to Westside Animal Hospital as soon as they open at 7am… Shame on you! –Heather B